Quote: EN

We listen to understand.

Contrary to popular wisdom and behaviour, conflict is not a bad thing for a team. In fact, the fear of conflict is almost always a sign of problems.

Structured conflict resolution helps to manage the people, the problem and the process.

The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.

When we change the way we look at things, the things we look at change.

Peace is not the absence of conflict, but the ability to cope with it.